Our promise is to provide a dignified cremation service of the highest standard to every beloved pet that enters our care. We are proud to provide a compassionate service to our clients, and their pets at such a difficult time, and our guarantee is that your beloved pet will be treated with the utmost respect and love. We provide private cremation services exclusively, ensuring that your baby is the one that returns home to you. Our clients are welcome to come and meet us at our facility.

Our pricing and package structure reflects our understanding that every family has different needs and financial circumstances and our aim is to make cremation an accessible option for all families. Payment is required in full prior to return of ashes, and we also offer BNPL and flexible payment plan options where needed. Our website is undergoing some changes as we work to add some new service options for clients, and we hope to have this  detailed information available to view very soon.

Details about our range of urns and engraving services can be found on our Urns & Mementos product page.

Standard Cremation service:
- Guaranteed private cremation
- Full, dignified mortuary care and cremation certificate
- A fur/feather clipping from your pet (unless you request otherwise)
- Ink paw/foot prints (shell/skin prints for turtles and snakes) on white card (unless your request otherwise)
- Guaranteed return of all and only your beloved pet's ashes
- Your pet's ashes returned, safely enclosed in a simple, but elegant silver tin urn with your pet's name (scattering or burial option also available)
- Our promise to treat your pet with the same love, dignity, and care with which we treat our own

A range of decorative urns are available to choose from at additional cost. They can be purchased with our cremation services, or separately. Additional memento products are also available, including cremation jewellery, artist-made mementos, clay paw print impressions and more.

Transportation:
Clients are welcome at our facility and may drop their pets off to us at no charge Monday to Saturday 10.30am-6.30pm and Sunday 11am-5.30pm. We ask that you make an appointment to do this so that we can ensure a member of our team is available to assist you. Drop off outside of these hours is subject to availability and incurs a $30 fee.
We can provide pick up from your home or vet clinic. Our collection fee is subject to the distance from our facility, urgency of collection and time of day. Pricing for most areas of Melbourne, Ballarat and Geelong ranges from $30 for collection within 48 hours (subject to distance) to $150 for same day after hours collection. Your pet is transported with love, care and dignity through the use of baskets, blankets or stretchers appropriate to their size. We can also transport them in their own bed, if you wish.


Pricing:
Family pets can range considerably in size, so our pricing has been structured in recognition of this, and our equipment is intentionally designed to accommodate both the smallest and largest pets, in order to make our services as accessible as possible to all families.

We have recently simplified our pricing to make it easier for clients, and we are also introducing additional memorial package choices. We are in the process of updating this information on our website. In the meantime, please feel free to contact us for a quote.


How to use our services:
To enquire about or book our services, you can contact us by phone, sms, email, facebook, or our website contact page. We understand that this is a difficult time and offer a range of contact methods to allow you to utilise the method you most prefer. We will always endeavour to answer our phone when you call, but if we are unavailable, we will return your call as promptly as possible. We can be reached 7 days a week, including public holidays. On public holidays and after hours, we may not be able to return calls as quickly. In an emergency where you need to make arrangements for your pet and we have been unable to answer the phone, please send us an sms to notify us, so we can assist you with arrangements directly, or through our Rescue Network who assist in providing safe transport of pets to our facility.